Refund & Exchange

Comigant Return and Exchange Policy

Thank you for shopping with Comigant! We aim to ensure you are pleased with your purchase. Please review our policy below for returns and exchanges:

  1. Eligibility for Returns and Exchanges
  • Returns: You can return most items within 3 days of the delivery date.

- To be eligible, items must be in their original condition, unworn, unwashed, and with all original tags attached.

- If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund or exchange.

  • Exchanges: Exchanges are accepted within 3 days of the delivery date, subject to item availability. If the item you wish to exchange is out of stock, store credit will be issued instead.

 

  1. Non-Returnable Items
  • Abayas: Returns and exchanges are not accepted for abayas.
  • Personalized or custom-made items are also non-returnable and non-exchangeable.
  • gift items cannot be exchanged or returned.
  • items damaged by the costumer use cannot be exchanged or returned
  • gift cards are not entitled for refunding.
  1. Return and Exchange Procedure
  • Step 1: Contact our Customer Service team at customerservice@comigant.com to initiate a return or exchange. Provide your order number, proof of purchase and reason for the return or exchange.

This process takes up to 5-7 working days.

  • Step 2: We will provide you with a return authorization number and detailed instructions for returning the item.
  • Step 3: Pack the item securely in its original packaging, including all original tags and accessories.
  1. Return and Exchange Charges
  • Return and Exchange Shipping Costs: Customers are responsible for all return and exchange shipping charges. These costs will be deducted from your store credit if applicable.

 

  • Store Credit: Once your return is processed, store credit for the returned item(s) will be issued (excluding delivery charges).

This credit can be used within 4 months for future purchases at Comigant.

in case of not using the credit note for more than 4 months it will be cancelled.

 

  1. Defective or Damaged Items 
  • If you receive a defective or damaged item, please contact our Customer Service team immediately. We will arrange for a return and provide a replacement or store credit as appropriate.
  1. Alteration

We provide alteration service for orders inside UAE with charge of 75 AED.

 

For any questions or assistance regarding returns or exchanges, please contact our Customer Service team at customerservice@comigant.com

Thank you for shopping with Comigant. We appreciate your business!